The weather’s getting warmer in the Northern Hemisphere, and many Zwifters will be taking their bikes outdoors to get some fresh air. If you won’t be using Zwift for a while, what can you do with that monthly subscription, and how will your changes affect the information stored in your account?
Let’s dig in and find out!
Zwift Subscription Options
Cancel: If you cancel your Zwift account, your subscription will end at the end of your current billing cycle, and all of your progress will be saved. If/when you decide to start your subscription again, your monthly billing cycle will start on that date. When you log in, you’ll pick up right where you left off. To cancel your account, visit zwift.com/cancellation and follow the instructions.
Delete: To pull the plug for good, you can also delete your Zwift account entirely. This ends your subscription immediately, removes your account and related information, and removes all your progress. To permanently delete your account and all progress, visit zwift.com/delete-account and follow the instructions.
Pause: this used to be an option, but does not appear to be available anymore.
Reactivate: This only works for accounts that were canceled. Just go to my.zwift.com/join and log in, and you can restart your subscription by clicking to Join. (If you are using an iOS device or Apple TV and had an iTunes membership, log into Zwift on your device and click “Restore Purchases” at the bottom left.)
You can cancel, or reactivate your Zwift subscription at my.zwift.com/billing/membership. If you have a membership through Apple iTunes, you’ll need to manage your account through Apple by following the steps at this link.
Don’t forget that you can also ride for 25km a calendar month that you don’t have a sub.
Cancel on the 20th? Go for another ride or two before the 31st… and 1-2 more in June before activating again. Lots smarter imo than putting things on hold.
Kinda wish they had a half-price one-ride-a-week plan.
I have done that. But it seems that pause is not an option anymore. Maybe is to avoid that.
Yes, I wish that too. My use of Zwift is waaaaay down with the warmer weather (of course), but I’d still like to keep it as an option for the odd rainy day, just not at full price.
If you cancel, can still use your account for running?
Yup, since running is free.
#1 tip for people to avoid renewal frustration: don’t pay via Apple
Agreed. I’ve heard so many complaints from folks hassling with paying Zwift subscriptions via iOS.
What’s the complaint? Usually I prefer Apple if I’m worried cancelling a sub is going to be a pain. It’s been extremely reliable for me. (I just avoid it for companies I like b/c of the cut Apple takes.)
Is Zwift dropping the ball somehow?
I assume it’s an issue on Zwift’s side. I’ve seen repeated complaints from Zwifters who say they’ve paid through Apple, but Zwift says they haven’t paid, puts them on a free trial, etc.
What happens to youth accounts if their parents account is cancelled? Do they have to be applied for again?
I don’t know for sure, but I would bet money the accounts aren’t really linked in any way, so nothing would happen to the youth account if the parent cancels.
Avoir un abonnement annuel serait mieux.
I just cancelled mine for the summer; no idea why they would remove the pause option?
Upon cancelling, it now looks like they’ve been overcharging me for subscription – or do they offer a deal upon reactivating? I’ve been paying 19.99 CAD but it promises it’s 18.99 CAD if I rejoin…
Aha, I see there’s $1 tax hiding in there for the difference.