Video: Zwift Subscriptions Explained: Cancelling, Pausing, and Deleting Accounts

Video: Zwift Subscriptions Explained: Cancelling, Pausing, and Deleting Accounts

The weather’s getting warmer in the Northern Hemisphere, and many Zwifters will be taking their bikes outdoors and getting some fresh air. If you won’t be using Zwift for a while, what can you do with that monthly subscription? 

Our favorite Southern Hemispheric llama, Shane “GPLama” Miller, has the answers! In a new video, he outlines three different options for stopping a Zwift subscription. He also explains how to reinstate it. 

Of course, you can always just keep your account active for those rainy days and special Zwift events. But don’t worry about losing your progress if you cancel or pause. Your XP, drops, challenge progress, and everything else will be there waiting for you. (Deleting your account? That’s another story.)

Zwift Subscriptions Explained

Cancel: If you cancel your Zwift account, your subscription will end at the end of your current billing cycle, and all of your progress will be saved. If/when you decide to start your subscription again, your monthly billing cycle will start on that date. When you log in, you’ll pick up right where you left off.

Pause: Just taking a short break? You can pause your Zwift subscription for 2 to 8 weeks, starting with the end of your current billing cycle. All progress is saved with this option, too. You choose the length of the pause. When it’s over, your subscription will automatically activate again. You can also come back before your pause ends by reactivating.

Delete: To pull the plug for good, you can also delete your Zwift account entirely. This ends your subscription immediately, removes your account and related information, and removes all your progress. For instructions on how to permanently delete your account, visit this support page and scroll to the bottom. 

Reactivate: This only works for accounts that were canceled or paused. Just go to my.zwift.com/join and log in, and you can restart (“upgrade”) your subscription. If you are using an iOS device or Apple TV and had an iTunes membership, log into Zwift on your device and click “Restore Purchases” at the bottom left. 

You can cancel, pause, or reactivate your Zwift subscription at my.zwift.com/billing/membership. If you have a membership through Apple iTunes, you’ll need to manage your account through Apple by following the steps at this link.

About The Author

Karissa Minn

Karissa is a freelance writer and cycling enthusiast. She also volunteers and serves as an advisor for a community bike center called The Pedal Factory. She and her husband, an avid cyclist, live in North Carolina with their two birds, who have not yet learned how to ride a bike.

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Tom
Tom
6 months ago

Just cancelled my subscription for the summer-season. Will try RGT and others for free this summer. I am kind of bored by the lack of any serious updates by Zwift. Maybe the competition will surprise me.

Alexander
Alexander
6 months ago

Pause should let you pause immediately and then continue after at least a week even during a billing cycle. So you can pause for vacation.

Seabass
Seabass
6 months ago
Reply to  Alexander

Agreed. Pause is currently useless except for Zwift. The only reason to pause instead of cancel is that it accidentally activate again and nets Zwift some extra bucks.
Poor customer service.

thrasius
thrasius
6 months ago
Reply to  Alexander

Or injury! That one pisses me off.

S Peda
S Peda
6 months ago

Highly recommend pausing. Zwift is treatimg its customers like shit the past year, with zero developments most of us are waiting for: no new roads, no anti-sandbagging implemented, nothing done about cheaters who ruin races, not enough races offered in the evening (USA), etc.

S Peda
S Peda
6 months ago
Reply to  S Peda

I wrote pause, but I ment cancelling.

Teal Astra
Teal Astra
6 months ago

Do any of these options work for a yearly subscription? What if I want to pause for a month on a yearly?

MiMoVida
MiMoVida
5 months ago

I see how to “Cancel” the subscription but how do you “Pause” it? I don’t any options for that on Zwift or the App Store. Please advice. Thank you in advance.

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