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    How Zwift Works

    How to Cancel, Delete, or Reactivate Your Zwift Account

    Eric Schlange
    By Eric Schlange
    May 5, 2023
    LAST UPDATED May 5, 2023
    14

    The weather’s getting warmer in the Northern Hemisphere, and many Zwifters will be taking their bikes outdoors to get some fresh air. If you won’t be using Zwift for a while, what can you do with that monthly subscription, and how will your changes affect the information stored in your account?

    Let’s dig in and find out!

    Zwift Subscription Options

    Cancel: If you cancel your Zwift account, your subscription will end at the end of your current billing cycle, and all of your progress will be saved. If/when you decide to start your subscription again, your monthly billing cycle will start on that date. When you log in, you’ll pick up right where you left off. To cancel your account, visit zwift.com/cancellation and follow the instructions.

    Delete: To pull the plug for good, you can also delete your Zwift account entirely. This ends your subscription immediately, removes your account and related information, and removes all your progress. To permanently delete your account and all progress, visit zwift.com/delete-account and follow the instructions.

    Pause: this used to be an option, but does not appear to be available anymore.

    Reactivate: This only works for accounts that were canceled. Just go to my.zwift.com/join and log in, and you can restart your subscription by clicking to Join. (If you are using an iOS device or Apple TV and had an iTunes membership, log into Zwift on your device and click “Restore Purchases” at the bottom left.)

    You can cancel, or reactivate your Zwift subscription at my.zwift.com/billing/membership. If you have a membership through Apple iTunes, you’ll need to manage your account through Apple by following the steps at this link.

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      Eric Schlange
      Eric Schlangehttp://www.zwiftinsider.com
      Eric runs Zwift Insider in his spare time when he isn't on the bike or managing various business interests. He lives in Northern California with his beautiful wife, two kids and dog. Follow on Strava

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      Ruffin
      Ruffin
      23 days ago

      Don’t forget that you can also ride for 25km a calendar month that you don’t have a sub.

      Cancel on the 20th? Go for another ride or two before the 31st… and 1-2 more in June before activating again. Lots smarter imo than putting things on hold.

      Kinda wish they had a half-price one-ride-a-week plan.

      2
      Reply
      Emilio Lence
      Emilio Lence
      23 days ago
      Reply to  Ruffin

      I have done that. But it seems that pause is not an option anymore. Maybe is to avoid that.

      0
      Reply
      Darren
      Darren
      3 days ago
      Reply to  Ruffin

      Yes, I wish that too. My use of Zwift is waaaaay down with the warmer weather (of course), but I’d still like to keep it as an option for the odd rainy day, just not at full price.

      0
      Reply
      Emilio Lence
      Emilio Lence
      23 days ago

      If you cancel, can still use your account for running?

      0
      Reply
      Eric Schlange
      Author
      Top Member
      Eric Schlange(@eschlange)
      23 days ago
      Reply to  Emilio Lence

      Yup, since running is free.

      0
      Reply
      Paul
      Paul
      23 days ago

      #1 tip for people to avoid renewal frustration: don’t pay via Apple

      1
      Reply
      Eric Schlange
      Author
      Top Member
      Eric Schlange(@eschlange)
      23 days ago
      Reply to  Paul

      Agreed. I’ve heard so many complaints from folks hassling with paying Zwift subscriptions via iOS.

      1
      Reply
      Ruffin
      Ruffin
      23 days ago
      Reply to  Eric Schlange

      What’s the complaint? Usually I prefer Apple if I’m worried cancelling a sub is going to be a pain. It’s been extremely reliable for me. (I just avoid it for companies I like b/c of the cut Apple takes.)

      Is Zwift dropping the ball somehow?

      0
      Reply
      Eric Schlange
      Author
      Top Member
      Eric Schlange(@eschlange)
      20 days ago
      Reply to  Ruffin

      I assume it’s an issue on Zwift’s side. I’ve seen repeated complaints from Zwifters who say they’ve paid through Apple, but Zwift says they haven’t paid, puts them on a free trial, etc.

      0
      Reply
      John Turner
      John Turner
      23 days ago

      What happens to youth accounts if their parents account is cancelled? Do they have to be applied for again?

      0
      Reply
      Eric Schlange
      Author
      Top Member
      Eric Schlange(@eschlange)
      22 days ago
      Reply to  John Turner

      I don’t know for sure, but I would bet money the accounts aren’t really linked in any way, so nothing would happen to the youth account if the parent cancels.

      0
      Reply
      Alain Raymond
      Alain Raymond
      23 days ago

      Avoir un abonnement annuel serait mieux.

      1
      Reply
      John
      John
      18 days ago

      I just cancelled mine for the summer; no idea why they would remove the pause option?

      Upon cancelling, it now looks like they’ve been overcharging me for subscription – or do they offer a deal upon reactivating? I’ve been paying 19.99 CAD but it promises it’s 18.99 CAD if I rejoin…

      ZwiftPrice.JPG
      0
      Reply
      John
      John
      18 days ago
      Reply to  John

      Aha, I see there’s $1 tax hiding in there for the difference.

      0
      Reply
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