The weather’s getting warmer in the Northern Hemisphere, and many Zwifters will be taking their bikes outdoors to get some fresh air. If you won’t be using Zwift for a while, what can you do with that monthly subscription, and how will your changes affect the information stored in your account?
Let’s dig in and find out!
Zwift Subscription Options
Cancel: If you cancel your Zwift account, your subscription will end at the end of your current billing cycle, and all of your progress will be saved. If/when you decide to start your subscription again, your monthly billing cycle will start on that date. When you log in, you’ll pick up right where you left off. To cancel your account, visit zwift.com/cancellation and follow the instructions.
Pause: If you want to take a short break and have your account automatically turn back on after a set number of weeks, use this option. The slider lets you set the length of the pause from 1 to 8 weeks, and while your account is paused you will not be charged. (You can always return early and click to resume your account.)
Not all payment types support pausing. If you don’t see the Pause option, you’ll need to cancel your subscription instead.
Delete: To pull the plug for good, you can also delete your Zwift account entirely. This ends your subscription immediately, removes your account and related information, and removes all your progress. To permanently delete your account and all progress, visit zwift.com/delete-account and follow the instructions.
Reactivate: This only works for accounts that were canceled. Just go to my.zwift.com/join and log in, and you can restart your subscription by clicking to Join. (If you are using an iOS device or Apple TV and had an iTunes membership, log into Zwift on your device and click “Restore Purchases” at the bottom left.)
You can cancel, or reactivate your Zwift subscription at my.zwift.com/billing/membership. If you have a membership through Apple iTunes, you’ll need to manage your account through Apple by following the steps at this link.
Don’t forget that you can also ride for 25km a calendar month that you don’t have a sub.
Cancel on the 20th? Go for another ride or two before the 31st… and 1-2 more in June before activating again. Lots smarter imo than putting things on hold.
Kinda wish they had a half-price one-ride-a-week plan.
I have done that. But it seems that pause is not an option anymore. Maybe is to avoid that.
Yes, I wish that too. My use of Zwift is waaaaay down with the warmer weather (of course), but I’d still like to keep it as an option for the odd rainy day, just not at full price.
If you cancel, can still use your account for running?
Yup, since running is free.
#1 tip for people to avoid renewal frustration: don’t pay via Apple
Agreed. I’ve heard so many complaints from folks hassling with paying Zwift subscriptions via iOS.
What’s the complaint? Usually I prefer Apple if I’m worried cancelling a sub is going to be a pain. It’s been extremely reliable for me. (I just avoid it for companies I like b/c of the cut Apple takes.)
Is Zwift dropping the ball somehow?
I assume it’s an issue on Zwift’s side. I’ve seen repeated complaints from Zwifters who say they’ve paid through Apple, but Zwift says they haven’t paid, puts them on a free trial, etc.
I’m having the same problem at the moment! What is the solution?
What happens to youth accounts if their parents account is cancelled? Do they have to be applied for again?
I don’t know for sure, but I would bet money the accounts aren’t really linked in any way, so nothing would happen to the youth account if the parent cancels.
Avoir un abonnement annuel serait mieux.
I just cancelled mine for the summer; no idea why they would remove the pause option?
Upon cancelling, it now looks like they’ve been overcharging me for subscription – or do they offer a deal upon reactivating? I’ve been paying 19.99 CAD but it promises it’s 18.99 CAD if I rejoin…
Aha, I see there’s $1 tax hiding in there for the difference.
i paused my account and it was reactivated which I didn’t want until the autumn. Bit miffed to pay for months Im not using it. Im certain I paused at end of Feb but have been charged for MArch April MAy It seems to have paused for FEB. Pretty annoyed. Would love to know how to speak to someone at Zwift. A human being not a bot.
To Charlie Sykes – just email [email protected]
Hello, I got my account on hold because my credit card was renewed but forgot to update it on Zwift. I did a long ride but only 8km got registered as my last payment did not go through. Is there a possibility to get back all my data back ? I see that zwift registered the full time. thanks
It seems that Zwift is forcing people to use it, although it is summer, many of us are going to leave home for the whole summer. I live in a sunny country and me and my friends use Zwift mainly in winter. The “pause” button was very convenient, now it is “cancel” for a month, or “delete” for ever. They charged me for June and I didn’t want that. OK, I have forgotten the date of activation. Maybe a warning email a few days earlier could ask if you want to activate your account or continue the “cancel” status. Give people the opportunity to decide. You can’t keep your clients by force…
Odd that pause was removed as an option. I have an injury so can’t ride for a bit, but was forced into cancelling. Definitely more likely to check out other apps to see their deals when ready to use again
The Pause option seems to have re-appeared in the Membership options again.
What if you paid for a year, and want to pause your subscription? Thanks.
I don’t think that’s possible.
Hey Everyone,
I understand this is a very long shot, but I must try:
Is there a way to restore a deleted Zwift account?
I had an injury and lost motivation to cycle more than a year ago. As a resulted, I stopped cycling, deleted my Zwift account, etc.
In the meantime I am feeling better now and picked up cycling again.
So I was thinking; is there a way to get my old Zwift account back?
Or no way and the only solution is to register a brand new account?
You’d have to ask Zwift support that, but my guess is, once you delete your account (as opposed to just canceling it) it’s gone for good. Zwift probably has the deletion in place so people can have their private info wiped from Zwift’s servers if they choose, so Zwift has to comply with that legally.
Thanks for the help and the quick reply Eric; I really appreciate it. 🙂
Tired to get in contact with Zwift, but no luck yet. Will keep trying. Thanks again.
hi, it seems that the “pause” button is back… I can pause Zwift for upto 8 weeks. The reason behind seems to be obvious… the meaning behind the “delete account” is obvious too. But what happens when I’m going to terminate/cancel the membership? will the data be stored until when I will come back…
I need to disconnect Zwift to use another different app. What steps do I have to do?
How can I pause my membership until october?
Is Pause available on Yearly Subscription?
No.
Hi
I registered December 5 for a month. I forgot my email and I can’t go to my program. I need help please
my order ID: MVL8FNWT03
Hi Kosie Carstens speaking.Just want to know if i can get in contact with your admin department.I have canceled my zwift account 2 years ago but recently found out that money is still been payed to you out of my bank.So i am still paying for something that i used 2 years ago.Please advice.Thanks