Last Updated 8/18/2023
We are Zwift Insider. Our address is PO Box 85, Kelseyville, CA 95451, USA. You can contact us by mail at the above address, by email at [email protected].
We are not required to have a data protection officer, so any inquiries about our use of your personal data should be addressed to the contact details above.
Sections of this document:
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.
However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. These cookies can be seen on our privacy notification popup when first visiting our website.
When you submit a comment on our website, we ask you for your name and email address. We also save your IP address.
We use this information to respond to your comments by way of manual replies or automatically emailed notices of replies.
Your comment and information is stored and processed on our web server.
When you purchase products from us online, we ask you for your name, address, contact telephone number, and email address. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.
We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.
Your information is stored on our web server which is based in the USA. Your payment details handled entirely by Paypal. Learn more about Paypal’s security policies and practices.
We keep your order information for an indefinite period, to provide an accurate view of sales history across our business.
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, mail or telephone, please use the contact information provided above in the Who Are We section of this policy.
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.