We occasionally hear from Zwifters who complain that they’ve completed a particular challenge but didn’t receive the promised reward on Zwift. The main reason this happens is users running an outdated version of Zwift.
Tour of Watopia and Missing XP Bonuses
One current example of this is the Tour of Watopia and its double XP rewards. Riders should be receiving 40XP per km or 60XP per mile during ToW events, but some riders are complaining that they’re only receiving the regular levels of XP. The reason? They’re running an old version of Zwift!
Missing Mission Rewards
This also applies to some mission rewards. It is possible to enter a mission but not receive the reward upon completion due to your Zwift install not being up to date.
How to Update Zwift
Keeping Zwift up to date is quite simple, and can even be automatic depending on how your device is configured. Settings vary by device, so here are some specific tips!
Windows PC
- Any new updates will be installed when you next launch Zwift.
- Recommended: right-click the Zwift launcher which appears in your system tray (usually at the bottom right of your screen, near the clock) and make sure “Background Updating” has a checkmark next to it. This will download updates automatically without your intervention, so they can be quickly installed the next time you start up Zwift.
- If you want to manually check for an update, right-click the Zwift launcher and click “Check for Update Now.”
On a Mac
- Just launch Zwift and it will update for you!
On AppleTV
- Open the App Store and go to your “Purchased Apps” list. Select Zwift. If the app needs an update, there will be a button you can select to update it.
- Recommended: enable automatic updates by going to the Settings menu, selecting “Apps,” and making sure that “Automatically Update Apps” is turned on.
On iOS Mobile Device (iPhone or iPad)
- Go to the App Store, tap your profile icon at the top-right, and you should see a list of available updates. If Zwift appears in the list, tap the “Update” button beside the Zwift icon to download and install the most recent update.
- If you aren’t seeing the latest Zwift update, or want to make sure you haven’t missed an update, pull down on the screen which shows all available updates. This will force your device to look for all available updates, which will often bring up recently-added app updates that weren’t already listed.
- If you want your apps to update automatically, go to Settings>iTunes & App Stores and enable “App Updates” under “Automatic Downloads”.
On Android Mobile Device
- Go to the Play Store, tap the menu button, and select “My Apps and Games.” If your version of Zwift is old, it will appear in the “Updates pending” list. Tap the “Update” button beside the app to download and install the most recent update.
- To enable automatic updates, tap the menu button and go to “Settings.” From there, you can choose to auto-update apps over any network, over Wi-Fi only, or never.
Thanks. I’m pretty sure I’ve completed mission(s) in the past, despite Zwift not showing it. Unfortunately, even after an update (Apple TV, automatic), I still can’t see any mission(s) in my badges page …
Another reward missing is the May Field badge, despite running on track a couple of times. Unless the badge has been added very recently
I believe the May Field badge was just added in the last update.
Thanks for this Eric. Another possible sign that you are not on the latest software for the Tour is you will be in a orange jersey not the tour Jersey. I agree most of the problems with most software is to make sure you are up to date. I will add it also help to restart often, my system get a restart after every ride. I also don’t install unnecessary software on my Zwift PC.
I was only getting 30XP per mile yesterday in the Stage 1 group ride.
I’m running Zwift on Apple TV and have auto-updates enabled (although I don’t ever recall seeing the ‘Updating’ progress bar when I have started the App).
But I have just checked through the App store and there no Update option, but I think that is because it has been updating as it is at 1.0.46903 (3 Mar 2020).
Will see what happens tomorrow on Stage 2, maybe just a glitch.
Just completed Stage 2 race, this time I got double XP, 🙂 also realised that this time I was wearing the tour jersey whilst in Stage 1 I was wearing an orange jersey (I wasn’t the only one there were quite a few that I noticed in orange jerseys). I wasn’t sure of the reason for this but as Gerrie mentioned above this seems to be an indication of not running the latest software. Not sure why mine was not up to date as I have auto updates on but I’ll try to keep an eye on this in future.… Read more »
I’m up to date and didn’t get double XP either. Highly disappointing
what platform are you using, because you are definitely not up to date.
I am on iOS 13.3.1 and am up to date on the App but still no Tour de Zwift shirt, not sure when you get the Watopia jersey, have done stage 1 and 2. Frustrating
I’ve checked: all up to date, but still yesterday I did 25 laps of the volcano so I should have gotten “On fire” as well as the “100 clicks” badge and the metric century kit… unfortunately, none appeared. Also, it seems I don’t get any drops for all of the sweat on the floor…. I can Live with having to do the greater London loop once more, but another go at 25 laps of the volcano is a different matter… And yes, I checked twice, auto updates are enabled and a’m on 1.0.46903 on Apple TV, so it seems something… Read more »
I’ve noticed on Mac, there are at least two components that need updating seperately. The Zwift Launcher opens and then will download the latest version of Zwift which it will then, eh, launch! You have no choice but to use the latest update, it just does it. However, the launcher I was using had old pictures, was announcing new features long since implemented, and had no way of remembering my password. I downloaded the new Zwift for Mac from the website and the new launcher is very different. New graphics, remembers my login details etc. It still went off and… Read more »
Hi where can I find the version numbers for the various system updates please? I believe my devices are up to date but I’m still missing mission rewards…thanks
On PC, just launch Zwift then right-click on the Z next to your clock to see launcher and game version. On Android/iOS I find the easiest way to be just to open up the Play/App store (this has the double effect of checking your current version and checking for missed updates at the same time). Not really sure on Mac but it uses a launcher so I imagine the process is very similar to PC.
I completed stage 3 of tour of watopia, but show as incomplete, please can you advise how to rectify it.
Contact Zwift support: [email protected]
So why can you not get the latest advertised update from the news letter itself?
Hola estaba en la MISSING MISSION REWARDS climb MT.Everest, me faltaban 6020/8848 hoy realice en watopia (FOUR HORSEMEN) con 2.181 de altitud, cuando termine revise antes de grabar y la mision actualizo llegando a 8.200/8848, grave cerre y ahora esta igual que antes de partir, actualice el sofwer pero no me actualizo los 2.181 sigue en 6020, como lo podria hacer para que se reflejen
Esto también se aplica a algunas recompensas de misión. Es posible ingresar a una misión pero no recibir la recompensa al finalizar debido a que su instalación de Zwift no está actualizada.