Remember this guy at the Red Hook crit? This is how I feel when my race drops on Zwift. Luckily my bike is strapped to a heavy trainer…
If your Zwifting is interrupted by a power outage, computer reboot, or Internet problems you may “lose” your current ride without being able to save it properly.
Sometimes, everything may seem to be working fine, but after your session the saved ride never shows up on Strava, and signing into Zwift.com shows your ride as a “partial ride.” This indicates Internet connection issues at some point in your ride which prevented your device from sending ride data up to Zwift’s servers.
Take heart–all is not lost! Lucky for us, Zwift saves your activities on your computer/device as well as sending the data to Zwift.com. No matter what happens with that Zwift.com connection, you can always retrieve your local file and upload it to Strava or any other service.
At this time you cannot upload the file from your computer to Zwift.com to get full “credit” for your ride within Zwift–meaning the ride in question will probably show as a “partial” on Zwift.com forever.
Retrieve Your Ride on Zwift for PC/Mac
Each of your rides is saved on your computer at %USER%\Documents\Zwift\Activities\ as an industry-standard .fit file. Just find the ride in question and upload it to Strava or any other service.
Retrieve Your Ride on Zwift for iOS
There’s a hidden feature on Zwift for iOS (iPhone and iPad) which lets you easily access your list of ride files and send them via email to yourself. Here’s how it works:
Step 1: Tap the ZWIFT logo 3x
Step 2: select your ride from the list and click “OK”
Step 3: send the email! (Don’t send it to me–send it to yourself!)
Fix Uploading Errors
If you get an error when attempting to upload your .fit file to Strava or another service, it could be that the file was corrupted when Zwift suddenly closed (for a power outage, etc). In that case, head over to fitfiletools.com and fix it using their tools (“Corrupt Time Fixer” is often the solution).
Conclusion
It can be a real bummer to finish a Zwift ride only to realize it didn’t save properly. Happily, following the simple steps above will let you post your ride to Strava or other services. As we know… if it isn’t on Strava, it didn’t happen!
I don’t have luck with the OS X/iOS rides it seems.
All I have is 0 byte files. I don’t have a download links for my rides. On my.zwift.com the activities are listed, but a few are marked as partial, a few are not marked as partial, but there is no download link and on my iOS device the only thing I could find is a 0 byte size activity file.
It’m a bit disappointed.
I would submit a support ticket to ZwiftHQ! http://support.zwift.com
I have e located my ride on my PC that didn’t upload to strava. How do I get it from my PC to share with my Strava account? Its 128 kb, and the date is correct, just need to get it shared. All my other rides synchronized properly, just this one failed me. Help!
Much appreciated ; )
I figured it out, please ignore above request. Your advice saved my 52 km ride, thank-you!
Is Zwift looking into a fix for this? I’m new to Zwift and have 5 rides totaling 47 miles in Strava but 2 of them crashed, both in the last 2 minutes (Iphone 6S app). I only show 29 miles in Zwift. The data is there because it uploads to Stava. I’m enjoying Zwift as a whole. The “game” is what makes it more fun than other apps but if it crashes and you loose credit 10-30% of the time it takes the fun out of it.
I have the same question. Why doesn’t Zwift enable manual upload of a ride later. I accidentaly erased the partial ride and managed to upload the full ride on Strava but there is no way to upload it to Zwift. Is there a reason for this?
I also lost 2 long trips on the zwift. No transfer to Zwift is ok. No cheaters ! No liars ! No cheaters !. However, this should be resolved if you are not connected to the zwift page in a different way on the zwift page.
Crashed again today with 90 seconds left in the training workout. That now makes 3 out of 6 rides. Registered almost 2 miles shorter which I get if it’s autosaving. Not only is the lack of completing partials irritating but the fact that the app crashes as often as it does. I guess I’ll stop doing the cooldowns in the workouts so I can actually complete the ride. I ordered the stuff to run Zwift from my PC… we’ll see what happens.
I just lost a 105km ride this morning! This is really annoying!!!!
over the last five rides non of it finished. I always had a graphic freeze followed by the GUI vanishing, The sound still running but no chance to reopen the GUI
On my side, half of my last rides did not even register my distance/elevation gain… and no reply from Zwift support team…
Thanks! Zwift died with 1 min left during a workout (MAC). Was able to salvage the ride with your help.
Thans for this!
You may want to update your article to include Apple TV where there is currently no way (that I know of?) to retrieve your lost or partial ride data.
I got the fit file and uploaded to Strava, no problems there. So my ride was complete but just didn’t sync with Zwift servers. So my XP was collecting during the ride and adding onto my total. But what about the altitude I gained? That is not showing on my Everest challenge. Is there currently still no way of getting that added in? Support ticket to Zwift any use?
How to do it from an Apple TV?
No way that I know of. You can’t access the AppleTV file system without jailbreaking it, as far as I can tell.
Who do I send the mail to if I do manage to retrieve file? I tapped on the logo three times as suggested and seems to be stuck on a Street scene with no info!!
Managed to retrieve my full ride from my PC and upload to Strava – thanks for the tip, it worked just great, and I’m dreadful with technology so very happy about that!