How to Retrieve a Lost or Partial Ride File on Zwift

How to Retrieve a Lost or Partial Ride File on Zwift

If your Zwifting is interrupted by a power outage, computer reboot, or Internet problems you may “lose” your current ride without being able to save it properly.

Sometimes everything may seem to be working fine, but after your session, the saved ride never shows up on Strava and signing into Zwift.com shows your ride as a “partial ride.” This indicates Internet connection issues at some point in your ride which prevented your device from sending data to Zwift’s servers.

Take heart–all is not lost! Zwift saves your activities on your device as well as sending the data to Zwift.com. No matter what happens with that Zwift.com connection, you can always retrieve your local file and upload it to Strava or any other service.

Note: at this time you cannot upload the file from your computer to Zwift.com to get full “credit” for your ride within Zwift – meaning the ride in question will probably show as a “partial” on Zwift.com forever.

Retrieve Your Activity on Zwift for PC/Mac

Each of your rides is saved on your computer at %USER%\Documents\Zwift\Activities\ as an industry-standard .fit file. Just find the ride in question (files are named by ride date) and upload it to Strava or any other service.

Retrieve Your Activity on Zwift for iOS and Android

There’s a hidden feature on Zwift for iOS and Android which lets you easily access your list of ride files and attach them to an email. Here’s how it works:

Once you have the file in your email, save it to your system and upload it to Strava.

Retrieve Your Activity on Zwift for AppleTV

Unfortunately, there is no way to access the local .fit file Zwift creates on your AppleTV if something goes wrong. If you find you’ve finished and saved your Zwift ride and it’s not showing up on Strava, it’s possible the upload failed even though the activity saved on Zwift’s side. Try visiting my.zwift.com to download the ride file, which you can then upload to Strava.

Fix Uploading Errors with FitFileTools.com

If you get an error when attempting to upload your .fit file to Strava or another service, the file is corrupted in some way. In that case, head over to fitfiletools.com and fix it using their tools. (Hint: the “Corrupt Time Fixer” is often the solution.)

Wrapping It Up

It can be a real bummer to finish a Zwift ride only to realize it didn’t save properly. Happily, following the simple steps above will let you post your ride to Strava or other services. As we know… if it isn’t on Strava, it didn’t happen!

Questions or Comments?

Share below!

About The Author

Eric Schlange

Eric runs Zwift Insider in his spare time when he isn't on the bike or managing various business interests. He lives in Northern California with his beautiful wife, two kids and dog. Follow on Strava

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Robin Tuckey
Robin Tuckey
1 year ago

I have completed group rides on Zwift At the end of the ride sometimes there is the option to continue or to change to Zwift’s course for that day. If you change to the Zwift course the distance is not accumulated into your total distance. You can see the ride in activity but it is not accumulated. Zwift has told me this is a known problem. However it is annoying given Zwift is based on milage to Level Up. When will they correct this problem? I know I can upload to Strava etc. However that is a very poor option… Read more »

Kasper Kjærgaard
Kasper Kjærgaard
1 year ago
Reply to  Robin Tuckey

The exact same thing happend to me a couple of times until I read your post. Finally i know why. THANKS. Always thought it had something to do with the internet connection. Did you find a way to save the distance or is it gone forever and ever? 🙁
It should really be that hard for Zwift to fix this issue????

Luca Dosselli
Luca Dosselli
1 year ago
<span lang="en" style="max-height: 999999px;">I am also 15 days that I am always at level 13,
I always have 430000 drop points and always 1011 km total .. despite having done more than 400 km ..

also all the badges that I take the next time are not there again ..</span>

Jenell Parker
Jenell Parker
1 year ago

Super helpful post! Thanks! Unfortunately didn’t work for me. Im missing 10 min and a couple extra miles on mine. When I opened Zwift again three hours later bc I didn’t see it post to Strava, it said there was an error and asked if I wanted to save it. I clicked yes but it only saved part of my ride. Super bummed.

Juan
Juan
1 year ago

Helpful and in-detail post, however, it didn’t work for me entirely. I lost 10 minutes of my ride… 🙁

Jan Juliaan
Jan Juliaan
1 year ago

Thanks for sharing how to upload to 3rd party apps. Is there any way to upload the .fit file to zwift.com itself, or force the device (ipad in my case) to reupload past rides that failed in the first place so we can get the level-ups that would’ve been rewarded otherwise.

Richard Cleverly
Richard Cleverly
1 year ago

Brilliant thanks! Thought I’d lost a ride, followed your simple steps and hey presto it’s all loaded. It’s on Strava so it happened! 👍

Lucysomerville
Lucysomerville
1 year ago

Hi missing some rides to garmin and strava have found fit but its asking me to open with – so what do i do ? Thanks i have a windows 10 pc and garmin 520 ant+

Bill Bruning
Bill Bruning
1 year ago

Companion App not showing Zwift activities:
I’m doing a training program (8 weeks in) and the last 3-4 workouts are not being saved to Companion. I click “Save” as I’ve always done, yet the workout does not show up on Companion under Activities. I took your advice to email myself the file, but they aren’t even listed there. So, it’s as if I’m clicking the trash icon when i finish my ride. Can you help troubleshoot? I’ve removed the Companion app from my phone and reinstalled as well as the Zwift program from my PC.

Simon
Simon
1 year ago

This is great, but has happened to me 3 times with absolutely no reason for it. No internet shortage, power or anything like that, just has not saved properly, and when I’ve gone to save to TP, it’s not recorded the full thing. Insanely frustrating

Andrew Hosking
Andrew Hosking
8 months ago
Reply to  Simon

Totally agree, it has happened to me 2 or 3 times now. No known reason?…. I gave up and just manually entered the ride on Strava, no big deal – just annoying really.

Russell Payne
Russell Payne (@russp39)
1 year ago

Raced up the Alpe today, lost connectivity part way through but kept at it and finished the ride despite no riders on course. Followed the steps 1 and 2 to retrieve activity on IOS but after selecting the file and clicking OK, I don’t get the email screen – just takes me back to main zwift user select screen. Any tips?

Simon McDermott
Simon McDermott
8 months ago
Reply to  Russell Payne

I am having this problem now. Did you find a solution

Alex
Alex
8 months ago

You must have the “Mail” app setup on your Apple device. See the link below.
https://support.zwift.com/locating-log-files-BykKO63fr

Abbey
Abbey
1 year ago

Thank you Eric, I followed you PC instructions and it worked! 👍

Joanna Catherine Southerland

I did a ride in Richmond, I stopped two miles, got disconnected and then reconnected and Zwift asked if I wanted to start up…I said yes but only 2 miles of ride recorded – even in .FIT file although on Zwift it has the entire ride. Trying to migrate to Strava. Not the end of world… but?

Mitch Leppicello
Mitch Leppicello
1 year ago

How an I get back to my training progress?

Juan C. Muñoz
Juan C. Muñoz
1 year ago

Thank you for this great post.
I rode yesterday and when end my ride and time to save it never did it so it does seem to show in my activities on Zwift but it seems incomplete and did not upload it to Strava. Then I found this post but I have 3 .FIT files for my ride yesterday (same date but with 3 different time stamps) which one is the correct to upload to download and upload to Strava ?

Jaizki Fontaneda
Jaizki Fontaneda
1 year ago
Reply to  Eric Schlange

Same problem here. I tried uploading all 3 files and did not work “corrupt file”. I also tried to fix it with fit file tools but when uploading to strava it says “empty”. Apparently it didn´t happend.

Mark Wilson
Mark Wilson
1 year ago

Great! Just recovered a 70 minute ride lost when laptop battery ran out 🙂

Rob Horne
Rob Horne
1 year ago

I have found the fit file but which one is my file ?

katarina
katarina
1 year ago

i downloaded activity from zwift in .txt format, but strava alows other formats how can i change it?

Geraldine DeVito
Geraldine DeVito
10 months ago
Reply to  Eric Schlange

Am I downloading on a desktop or from inside the companion app, also once downloaded than what

Geraldine DeVito
Geraldine DeVito
10 months ago

I finally got it. THanks

Mark M Del Rosario
Mark M Del Rosario
1 year ago

Yes, this is so frustrating as the same thing happened to me just now…. Finished a group ride event, then switched into Richmond course for a few minutes, then now cannot even find the whole group ride event activity anywhere…. So disappointed as I was trying to hit those mileage numbers for my weekly goal.

TD.....
TD.....
1 year ago

Thanks for this – very helpful and recovered a long ride for me.

Ron
Ron
1 year ago

I have a “lost” ride on apple TV. You say above “Try visiting my.zwift.com to download the ride file, which you can then upload to Strava.” How do you download a ride file from my.zwift.com?


Ron
Ron
1 year ago
Reply to  Eric Schlange

Many thanks for the prompt response. When I click on the activity all I get is a “throbbing” “Z”.

Elisa
Elisa
1 year ago

Hi! I have a simply question! I want to try everesting, but my sensor disconnect automatically if I stop riding for few minutes and I’m not able to reconnect without exiting the app. Is there a way to continue a stopped activity on Zwift? Also because I’m afraid that something could go wrong in so many hours and I could lose internet connection. And it would be a pity to lose my efforts after hours of riding.
Thank you in advance!

Anna Di Rocco
Anna Di Rocco
1 year ago

Good afternoon! So if I’ve understand: i can’t upload the lost file in my Zwift’s profile. Correct? i mean, can I somehow recover a ride and insert it in Zwift?

Thank u

Marcos Bueno
Member
Marcos Bueno (@gord_jesus)
1 year ago
Reply to  Anna Di Rocco

same question here…
I’ve found the .fit file on my PC and uploaded it to Strava, which is great!
But I still want it to be credited on Zwift! I want my badge!!!

Brian Anderson
Brian Anderson
1 year ago

Eric, Lost power amidst Alp du Zwift. On zwift.com, my partial ride appears with icon like other rides. However, when I click on it, the page just hangs with a flashing “Z.” Any other way to get at the file and download it? Thank you. PS I use Apple TV, so the files do not download to my computer.

Claude
Claude
1 year ago

I just tried the iOS method above. Tapping Zwift logo 3x does nothing!?!?

Andrew Hosking
Andrew Hosking
8 months ago
Reply to  Claude

It works, I sent the file to myself, but could do nothing with it on the e Mail anyway. I just gave up and manually entered the ride on Strava, no big problem – just a bit frustrating….

Hennie
Hennie
1 year ago

Zwift rides do not always save on MacBook Pro. Why is that? Please advise?

Sau
Sau
1 year ago

It didn’t work for me. I finished my ride and before I can save it, app quit on its own. Anyway to retrieve the data?

Steve C
Steve C (@sculliford57)
1 year ago

I attempted the NYC High Line circuit for the badge today through my Apple TV app. It appears to have taken me the wrong way at the first junction! Upon termination of the ride (after 15+ miles – something was clearly wrong) it sent the result to Strava (I can see it!!) but it isn’t showing on the Zwift companion app. A second attempt worked fine by appearing on Strava & Zwift but I still didn’t get the badge as after 8 miles I quit – believing something was wrong as I was expecting to do about 6.5 miles. I… Read more »

Simon Hughes
Simon Hughes
1 year ago

Hey Eric A very helpful post. Thanks. Unfortunately, today I rode 100 km on Zwift and lost the entire activity. My biggest mistake was using the Apple TV, as when I have had this issue before your iOS tips have largely helped me recover the ride and load it on to Strava. They really need to take the Apple TV app off the market if they cannot support it properly. The issue I have now is that the Zwift support won’t credit my account with the missing km due to so-called ‘technical limitations’. I have images captured from Zwift with… Read more »

oterod
oterod
1 year ago

Hello, what do you do when you have completed an event that has 4k’s plus people and lose the connection and I still finish the hole route but don’t get recognize for the completion of the ride and don’t the points and drops?

Dating
1 year ago

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ChrisB200SX
ChrisB200SX
1 year ago

I’ve attempted Four Horsemen route twice and Zwift has crashed on both occasions, I think at 66km both times, literally after all the hard work is done!
Snotty email heading to Zwift HQ.

Erik S
Erik S
1 year ago

I completed a ride up alp dZwift today and on zwift it logs the full lenght and vertical meters but on the zwift map, and in the .fit-file, the ride ends after the first bend, only 6.5km into the ride.

SPup Kingsley
SPup Kingsley
10 months ago

Getting the message “The upload appears to be malformed and we are unable to process it.” when trying to upload the fit file to Strava 🙁

Also, if there’s a file, how come Zwift can’t recognize the ride that I completed?

Léa RICCOBONI
Léa RICCOBONI
10 months ago

Hi Guys! I´d like to retrieve a ride done on an iPad.
After the 3 clicks, I rightly get to the log & fit files selection screen but when I click on “OK” to email them, I just go back to the main menu and no email window pops up…

Brian Bressler
Brian Bressler
9 months ago

Hi all! Zwift crashed on me for the first time today. I see a .fit file in my PC’s folder and it looks about the right size for a 60 minute ride (138kb). Golden Cheetah can’t show the details and I get an endless spinning thinking icon when I try to view the ride on Zwift.

Is there a way to recover this data? Normally I wouldn’t care but this was a fitness test and I turned myself inside out. thanks!

Bradley Woodend
Bradley Woodend
9 months ago

Hello. I have a ride on zwift and it won’t upload to strava, I have downloaded the ride on the garmin app and the zwift app to put it onto strava. However when I am putting the file in the “chose file” box it’s saying it duplicate and a red box appears. Is there any way round this? Thanks

Alejandro Morassutti
Alejandro Morassutti (@moralejandro2000)
9 months ago

hi eric. Do you know in which file I can find the conversations made from the zwift chat?

PAUL SKILLEN
PAUL SKILLEN
9 months ago

I recently completed a cycle and it did save, I was able to upload it to Strava from the fit file.Can the ride be saved back on Zwift…?

Andrew Hosking
Andrew Hosking
8 months ago
Reply to  PAUL SKILLEN

Mine is other way around, it is on Zwift Companion, but not fully viewable, despite being complete and it didn’t save to Strava – really weird?!?…..

Andrew Hosking
Andrew Hosking
8 months ago

There doesn’t seem to be a way to get today’s ride to fully save. The full distance is there, but you cannot view the ride on the companion app and it didn’t save to Strava.

Larry Alford
Larry Alford
8 months ago

Hi Zwift… I lost power during a ride and was able to get the file to upload to Strava – but I want it on Zwift too since I was trying to Everest. It is odd because Zwift saved the activity to at a minimum notify me of the previous attempt time and the segment times but the ft climbed did not calculate into my challenge. Odd that some parts of Zwift recorded the ride and others did not

IowaBill
IowaBill
8 months ago

What if it isn’t a saved file on the computer? After a 36 mile ride (with >4000 ft of climbing, including Alpe du Zwift), i hit “save & exit”. Later, when i went to upload the ride from my computer to ridewithgps, nothing! i suspect this is an “entry by hand” ride, but any ideas?

Jens Bayer
Jens Bayer (@de_jb)
7 months ago

Great post. Extremely helpful. Can’t thank you enough!
Import to Strava worked fine!
Can’t get Garmin Connect to import it tho. It seems to freeze after the upload. No error is displayed. Any ideas? TIA

Screenshot 2021-01-24 195942.png
Jonathan
Jonathan
7 months ago

Hi there, Wondering if you can help. I did 2 short spins yesterday and when I finished I see they are both visible on Zwift Companion with the stats of each, but a message displaying that they failed to upload. Have attached screenshot of one of the activities.
Best Regards,
Jonathan

Screenshot_20210202-092136_Companion.jpg
Thorben
Thorben
5 months ago
Reply to  Jonathan

For me, this happened twice so far and the reason was that the FIT file got corrupted after a Zwift crash. I GUESS it still uploaded the corrupted FIT file and it could read some stats from it but some parts were broken enough preventing it to reconstruct the whole ride in the app. There’s nothing you can do about this, but you could attempt to repair the FIT file for Strava or other trackers as explained in the article and the other comments.

Sean
Sean
7 months ago

Recently zwift recording and uploading seems to be getting less reliable. Here we have a method of uploading “lost” files to other apps, but stii zwift does not offer a similar facility for its own files. I lost a ride yesterday, which was pretty annoying. Today I rode a short ride to check upload to zwift was working OK, as it was successful I then did a longer ride. Went through my weekly total, so my progress bar increase. Stopped, saved, and lost everything again.

Mike
Mike
7 months ago

What if your lost ride didn’t save to Zwift itself but I have retrieved the file? I would like to load it to Strava and Zwift. Any ideas on how to load to Zwift or Zwift companion?

lee
lee
6 months ago

I currently have 4 malformed rides which nothing can be done with either of these, I’ve been down every avenue. details cannot be shown on Zwift of the actual rides and Strava says there malformed. Can’t tell you how frustrating this is right now
👎

Dan Ernest
Dan Ernest
5 months ago

Hi Eric. I’m Daniel Ernest.
Did a training ride yesterday. Lost power on I pad after ride.
Never saved. Sent the fit files to my e nail. Downloaded to my docs. Then highlighted to sent to Strava. The ride never appears on Strava but appears in my Activities. Strava did not accept the files. My friend an IT guy helped me through it. I’m not a computer guy but kinda understood the process. There was another file in December I could not. download either. We even went to the site you recommended. Didn’t work. Thoughts. ?

Reynaldo RIOS
Reynaldo RIOS
4 months ago

Lost a group ride on my Ipad, I found the the file but when I click on it and then hit ok, nothing happens, it just takes me to the login page, I have outlook mail set up in the Ipad,

carlos
carlos
21 days ago

it didn’t really work for me but thanks for helping, sadly though I lost an hour and 30 kilometres worth of a ride

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