How to Retrieve a Lost or Partial Ride File on Zwift

How to Retrieve a Lost or Partial Ride File on Zwift

If your Zwifting is interrupted by a power outage, computer reboot, or Internet problems you may “lose” your current ride without being able to save it properly.

Sometimes everything may seem to be working fine, but after your session, the saved ride never shows up on Strava and signing into Zwift.com shows your ride as a “partial ride.” This indicates Internet connection issues at some point in your ride which prevented your device from sending data to Zwift’s servers.

Take heart–all is not lost! Zwift saves your activities on your device as well as sending the data to Zwift.com. No matter what happens with that Zwift.com connection, you can always retrieve your local file and upload it to Strava or any other service.

Note: at this time you cannot upload the file from your computer to Zwift.com to get full “credit” for your ride within Zwift – meaning the ride in question will probably show as a “partial” on Zwift.com forever.

Retrieve Your Activity on Zwift for PC/Mac

Each of your rides is saved on your computer at %USER%\Documents\Zwift\Activities\ as an industry-standard .fit file. Just find the ride in question (files are named by ride date) and upload it to Strava or any other service.

Retrieve Your Activity on Zwift for iOS and Android

There’s a hidden feature on Zwift for iOS and Android which lets you easily access your list of ride files and attach them to an email. Here’s how it works:

Once you have the file in your email, save it to your system and upload it to Strava.

Retrieve Your Activity on Zwift for AppleTV

Unfortunately, there is no way to access the local .fit file Zwift creates on your AppleTV if something goes wrong. If you find you’ve finished and saved your Zwift ride and it’s not showing up on Strava, it’s possible the upload failed even though the activity saved on Zwift’s side. Try visiting my.zwift.com to download the ride file, which you can then upload to Strava.

Fix Uploading Errors with FitFileTools.com

If you get an error when attempting to upload your .fit file to Strava or another service, the file is corrupted in some way. In that case, head over to fitfiletools.com and fix it using their tools. (Hint: the “Corrupt Time Fixer” is often the solution.)

Wrapping It Up

It can be a real bummer to finish a Zwift ride only to realize it didn’t save properly. Happily, following the simple steps above will let you post your ride to Strava or other services. As we know… if it isn’t on Strava, it didn’t happen!

Questions or Comments?

Share below!

About The Author

Eric Schlange

Eric runs Zwift Insider in his spare time when he isn't on the bike or managing various business interests. He lives in Northern California with his beautiful wife, two kids and dog. Follow on Strava

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Robin Tuckey
Robin Tuckey
9 months ago

I have completed group rides on Zwift At the end of the ride sometimes there is the option to continue or to change to Zwift’s course for that day. If you change to the Zwift course the distance is not accumulated into your total distance. You can see the ride in activity but it is not accumulated. Zwift has told me this is a known problem. However it is annoying given Zwift is based on milage to Level Up. When will they correct this problem? I know I can upload to Strava etc. However that is a very poor option… Read more »

Kasper Kjærgaard
Kasper Kjærgaard
8 months ago
Reply to  Robin Tuckey

The exact same thing happend to me a couple of times until I read your post. Finally i know why. THANKS. Always thought it had something to do with the internet connection. Did you find a way to save the distance or is it gone forever and ever? 🙁
It should really be that hard for Zwift to fix this issue????

Luca Dosselli
Luca Dosselli
7 months ago
<span lang="en" style="max-height: 999999px;">I am also 15 days that I am always at level 13,
I always have 430000 drop points and always 1011 km total .. despite having done more than 400 km ..

also all the badges that I take the next time are not there again ..</span>

Jenell Parker
Jenell Parker
9 months ago

Super helpful post! Thanks! Unfortunately didn’t work for me. Im missing 10 min and a couple extra miles on mine. When I opened Zwift again three hours later bc I didn’t see it post to Strava, it said there was an error and asked if I wanted to save it. I clicked yes but it only saved part of my ride. Super bummed.

Juan
Juan
9 months ago

Helpful and in-detail post, however, it didn’t work for me entirely. I lost 10 minutes of my ride… 🙁

Jan Juliaan
Jan Juliaan
9 months ago

Thanks for sharing how to upload to 3rd party apps. Is there any way to upload the .fit file to zwift.com itself, or force the device (ipad in my case) to reupload past rides that failed in the first place so we can get the level-ups that would’ve been rewarded otherwise.

Richard Cleverly
Richard Cleverly
9 months ago

Brilliant thanks! Thought I’d lost a ride, followed your simple steps and hey presto it’s all loaded. It’s on Strava so it happened! 👍

Lucysomerville
Lucysomerville
9 months ago

Hi missing some rides to garmin and strava have found fit but its asking me to open with – so what do i do ? Thanks i have a windows 10 pc and garmin 520 ant+

Bill Bruning
Bill Bruning
9 months ago

Companion App not showing Zwift activities:
I’m doing a training program (8 weeks in) and the last 3-4 workouts are not being saved to Companion. I click “Save” as I’ve always done, yet the workout does not show up on Companion under Activities. I took your advice to email myself the file, but they aren’t even listed there. So, it’s as if I’m clicking the trash icon when i finish my ride. Can you help troubleshoot? I’ve removed the Companion app from my phone and reinstalled as well as the Zwift program from my PC.

Simon
Simon
9 months ago

This is great, but has happened to me 3 times with absolutely no reason for it. No internet shortage, power or anything like that, just has not saved properly, and when I’ve gone to save to TP, it’s not recorded the full thing. Insanely frustrating

Russell Payne
Russell Payne (@russp39)
9 months ago

Raced up the Alpe today, lost connectivity part way through but kept at it and finished the ride despite no riders on course. Followed the steps 1 and 2 to retrieve activity on IOS but after selecting the file and clicking OK, I don’t get the email screen – just takes me back to main zwift user select screen. Any tips?

Abbey
Abbey
9 months ago

Thank you Eric, I followed you PC instructions and it worked! 👍

Joanna Catherine Southerland

I did a ride in Richmond, I stopped two miles, got disconnected and then reconnected and Zwift asked if I wanted to start up…I said yes but only 2 miles of ride recorded – even in .FIT file although on Zwift it has the entire ride. Trying to migrate to Strava. Not the end of world… but?

Mitch Leppicello
Mitch Leppicello
9 months ago

How an I get back to my training progress?

Juan C. Muñoz
Juan C. Muñoz
8 months ago

Thank you for this great post.
I rode yesterday and when end my ride and time to save it never did it so it does seem to show in my activities on Zwift but it seems incomplete and did not upload it to Strava. Then I found this post but I have 3 .FIT files for my ride yesterday (same date but with 3 different time stamps) which one is the correct to upload to download and upload to Strava ?

Jaizki Fontaneda
Jaizki Fontaneda
7 months ago
Reply to  Eric Schlange

Same problem here. I tried uploading all 3 files and did not work “corrupt file”. I also tried to fix it with fit file tools but when uploading to strava it says “empty”. Apparently it didn´t happend.

Mark Wilson
Mark Wilson
7 months ago

Great! Just recovered a 70 minute ride lost when laptop battery ran out 🙂

Rob Horne
Rob Horne
7 months ago

I have found the fit file but which one is my file ?

katarina
katarina
7 months ago

i downloaded activity from zwift in .txt format, but strava alows other formats how can i change it?

Geraldine DeVito
Geraldine DeVito
9 days ago
Reply to  Eric Schlange

Am I downloading on a desktop or from inside the companion app, also once downloaded than what

Geraldine DeVito
Geraldine DeVito
9 days ago

I finally got it. THanks

Mark M Del Rosario
Mark M Del Rosario
7 months ago

Yes, this is so frustrating as the same thing happened to me just now…. Finished a group ride event, then switched into Richmond course for a few minutes, then now cannot even find the whole group ride event activity anywhere…. So disappointed as I was trying to hit those mileage numbers for my weekly goal.

TD.....
TD.....
7 months ago

Thanks for this – very helpful and recovered a long ride for me.

Ron
Ron
7 months ago

I have a “lost” ride on apple TV. You say above “Try visiting my.zwift.com to download the ride file, which you can then upload to Strava.” How do you download a ride file from my.zwift.com?


Ron
Ron
7 months ago
Reply to  Eric Schlange

Many thanks for the prompt response. When I click on the activity all I get is a “throbbing” “Z”.

Elisa
Elisa
7 months ago

Hi! I have a simply question! I want to try everesting, but my sensor disconnect automatically if I stop riding for few minutes and I’m not able to reconnect without exiting the app. Is there a way to continue a stopped activity on Zwift? Also because I’m afraid that something could go wrong in so many hours and I could lose internet connection. And it would be a pity to lose my efforts after hours of riding.
Thank you in advance!

Anna Di Rocco
Anna Di Rocco
7 months ago

Good afternoon! So if I’ve understand: i can’t upload the lost file in my Zwift’s profile. Correct? i mean, can I somehow recover a ride and insert it in Zwift?

Thank u

Marcos Bueno
Member
Marcos Bueno (@gord_jesus)
7 months ago
Reply to  Anna Di Rocco

same question here…
I’ve found the .fit file on my PC and uploaded it to Strava, which is great!
But I still want it to be credited on Zwift! I want my badge!!!

Brian Anderson
Brian Anderson
6 months ago

Eric, Lost power amidst Alp du Zwift. On zwift.com, my partial ride appears with icon like other rides. However, when I click on it, the page just hangs with a flashing “Z.” Any other way to get at the file and download it? Thank you. PS I use Apple TV, so the files do not download to my computer.

Claude
Claude
6 months ago

I just tried the iOS method above. Tapping Zwift logo 3x does nothing!?!?

Hennie
Hennie
6 months ago

Zwift rides do not always save on MacBook Pro. Why is that? Please advise?

Sau
Sau
5 months ago

It didn’t work for me. I finished my ride and before I can save it, app quit on its own. Anyway to retrieve the data?

Steve C
Steve C (@sculliford57)
5 months ago

I attempted the NYC High Line circuit for the badge today through my Apple TV app. It appears to have taken me the wrong way at the first junction! Upon termination of the ride (after 15+ miles – something was clearly wrong) it sent the result to Strava (I can see it!!) but it isn’t showing on the Zwift companion app. A second attempt worked fine by appearing on Strava & Zwift but I still didn’t get the badge as after 8 miles I quit – believing something was wrong as I was expecting to do about 6.5 miles. I… Read more »

Simon Hughes
Simon Hughes
4 months ago

Hey Eric A very helpful post. Thanks. Unfortunately, today I rode 100 km on Zwift and lost the entire activity. My biggest mistake was using the Apple TV, as when I have had this issue before your iOS tips have largely helped me recover the ride and load it on to Strava. They really need to take the Apple TV app off the market if they cannot support it properly. The issue I have now is that the Zwift support won’t credit my account with the missing km due to so-called ‘technical limitations’. I have images captured from Zwift with… Read more »

oterod
oterod
4 months ago

Hello, what do you do when you have completed an event that has 4k’s plus people and lose the connection and I still finish the hole route but don’t get recognize for the completion of the ride and don’t the points and drops?

Dating
2 months ago

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ChrisB200SX
ChrisB200SX
2 months ago

I’ve attempted Four Horsemen route twice and Zwift has crashed on both occasions, I think at 66km both times, literally after all the hard work is done!
Snotty email heading to Zwift HQ.

Erik S
Erik S
2 months ago

I completed a ride up alp dZwift today and on zwift it logs the full lenght and vertical meters but on the zwift map, and in the .fit-file, the ride ends after the first bend, only 6.5km into the ride.

SPup Kingsley
SPup Kingsley
18 days ago

Getting the message “The upload appears to be malformed and we are unable to process it.” when trying to upload the fit file to Strava 🙁

Also, if there’s a file, how come Zwift can’t recognize the ride that I completed?

Léa RICCOBONI
Léa RICCOBONI
13 days ago

Hi Guys! I´d like to retrieve a ride done on an iPad.
After the 3 clicks, I rightly get to the log & fit files selection screen but when I click on “OK” to email them, I just go back to the main menu and no email window pops up…

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