Zwift Rolls Out Updated “Report User” Feature

Zwift Rolls Out Updated “Report User” Feature

The latest version of Zwift’s Companion app (v 3.25) includes modified reporting features designed to foster an “inclusive, respectful, and fair environment in which Zwifters from all over the world can thrive.” Let’s take a look at how Zwift’s reporting tools work…

Existing “Flag User” Feature

The existing “Flag User” feature has been in place for years, but its functionality is quite limited (and a bit mysterious). More specifically:

  • The “Flag User” button option only shows up if both you and the Zwifter you want to flag are actively Zwifting
  • There is no way to enter details explaining why you are reporting the Zwifter. All you can do is click “Harassment”, “Bad Language”, or “Flier”
  • It isn’t clear what happens after you flag someone – the dialog simply goes away

New “Report Users” Feature in Companion

While “Flag User” is still an option in Companion, Zwift’s new “Report User” functionality is much more robust, addressing some of the limitations of old flagging tool:

  • You may report another user regardless of whether you or they are currently online
  • Along with selecting a reason for your report (“Discrimination”, “Bad Language”, or “Something Else”) you may enter a comment to give your report some specific detail.

(Our guess is that “Flag User” will go away soon, or simply link to the “Report User” UI, as two separate reporting mechanisms on the same screen is a bit odd.)

Reporting a user is a simple process in the Companion app:

  1. Find the Zwifter and click the 3 dot menu
  2. Click “Report User”
  3. Fill out the report form and click “Submit”

So what actually happens after you report a user? This isn’t entirely clear, but we can gather some clues based on Zwift’s recent forum posts on this topic. Here’s an excerpt from the original announcement a few weeks back (emphasis added):

An expansion to the existing flagging feature, the reporting feature allows riders and runners to report discrimination, bad language, or other forms of harassment in real-time by clicking the three dots in the upper right-hand corner of a member’s ZC profile. This feature will allow our team to monitor the situation and enact shadow banning when appropriate.

It sounds like the report user feature is feeding directly to Zwift support personnel who can see the reports as they come in. in real-time, even taking action while the offending rider is still actively Zwifting. It’s possible we’re overstating this, though – Zwift support staff may not be equipped or even expected to respond to situations in real-time.

If you’re curious about the term “shadow banning” – this is a well-known tactic used against trolls and other bad actors in online communities. It has also been used by Zwift as well. Being shadow banned on Zwift means you can still use the product, but nobody else will see you or your messages. Essentially, it’s not obvious to the banned Zwifter that they have been banned – but they can no longer negatively affect others.

More Info

It’s also possible to report users via Zwift’s online support form. More information on reporting riders can be found on Zwift’s support post.

Questions or Comments?

Share below!

About The Author

Eric Schlange

Eric runs Zwift Insider in his spare time when he isn't on the bike or managing various business interests. He lives in Northern California with his beautiful wife, two kids and dog. Follow on Strava

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Evan
Evan
3 days ago

Honestly, has anyone ever had to flag anyone for bad language or discrimination? I know I haven’t. Yesterday I saw someone holding 8.7 wkg up the Alpe! I calculated his weight was 20 kgs! There should be a weight button.

M. D. S. Günther
M. D. S. Günther
3 days ago

Shadow banning is a really powerful tool that I’m weirdly afraid of to ever experience. It’s like being stuck in The Sixth Sense 😅

dan
dan
3 days ago

you CAN affect races and outcomes of other riders – its hilarious

Ddddddd
Ddddddd
1 day ago

You can rest easy know you may have already been shadow banned and not even know it 💀

dan
dan
1 day ago
Reply to  Ddddddd

they tell you

Steve Short
Steve Short
1 day ago
Reply to  dan

No they don’t.

calayanrail
calayanrail (@calayanrail)
1 day ago
Reply to  Steve Short

How do they ensure every ban is legit? If someone maliciously report me and get me banned, I won’t even know I’m banned and cannot appeal.

Yail Bloor
Yail Bloor
3 days ago

Harassment? But we’re all just a bunch of cartoons.

Harry Roberts
Harry Roberts (@harryroberts)
3 days ago

I think if you get flagged by 3 or 5 users your avatar slows to a crawl. I know this because AHDR has used it on me in the past in their group rides. Most recently last Friday because I complained about their conversation only being about controlling the group. 99% of the comments in the first 20 minutes were about controlling the group. And they were coming every few seconds. Most group rides have accepted fliers (To be clear I was NOT a Flyer in this ride) but AHDR simply flags them to get them removed from their ride… Read more »

Sku
Sku (@ridefree_77)
3 days ago
Reply to  Harry Roberts

I had the same experience. They all seem to be on a massive power trip. There’s about 10 leaders all constantly spouting same thing and barking unnecessary threats even when the group is tight and complient.

Harry Roberts
Harry Roberts (@harryroberts)
2 days ago
Reply to  Sku

Exactly my experience. Might make a good story but it wouldn’t be a “Feel Good” piece so probably never see the light of day. Glad to know I’m not the only one that’s had that experience.

Harry Roberts
Harry Roberts (@harryroberts)
2 days ago
Reply to  Sku

A story about how good intentions can pave the road to hell. I’m sure it was a very good ride at one time but they’ve lost focus and haven’t been able to leave the old “Fence” mentality behind.

Funkster
Funkster
2 days ago
Reply to  Harry Roberts

I gave up on group rides- you’re right about some of the ride leaders on power trips. And I once reported one of THEM to zwift. I just do the pace partners now. If I need to go faster, I just spot the group a lead then chase back on (though a few times I spotted them TOO much lead 🙂 ) or find another group going a bit faster as they always seem to form off the front of Coco group at least. Need to go slower? Well, just go off on my own or drop down to slower… Read more »

calayanrail
calayanrail (@calayanrail)
1 day ago
Reply to  Harry Roberts

I wonder why still so many people join them if the experience is so bad. I never do group rides except those “group rides” like TOW or TDZ.

Claas
Claas
3 days ago

Hmm, you REALLY made a “bad guy” female!?!?!?!? Not sure that is the way gender equality is meant to work… 🤔Thanks for another “notch in the belt”, so to say!

Evan
Evan
2 days ago
Reply to  Claas

Oh, come on. This is Zwift. I’m sure it wasn’t on purpose.

Yail Bloor
Yail Bloor
2 days ago
Reply to  Claas

Can I report Excessive Sensitivity?

PotMeetKettle
PotMeetKettle
2 days ago
Reply to  Eric Schlange

Dudes signing up as ladies is definitely a thing that happens on Zwift…

Yeah, don’t you guys write articles about them and how good their ‘data strategy’ is?

kwc
kwc (@keith7747)
3 days ago

it would be bad if you clicked on the wrong person and gave him the report…

Derek
Derek (@dpr4473)
2 days ago

This is all rather pointless. Zwift has never been known for cracking down on anything. After all, they still steadfastly refuse to give race organizer the ability to prevent zpower riders from entering and often times wreaking havoc in their events. So someone calls you a bad name and you’re upset another to cry about it … What sort of punishment is Zwift actually going to dole out? Bully or not, your still a paying subscriber, and in the end, that’s all Zwift is really concerned with.

Darren Ellis
Darren Ellis
1 day ago

What is going on
Zwift
We have lost sight of why we Zwift
Group ride never stick to the watts
Rider’s dissappear and reappear
Power drops at random
WiFi issues
And don’t get started about flyers and cheats
We love Zwift despite the issues
Let’s remember why we ride
Let’s go back to enjoying Zwift
Ride on my friend’s

Steve Short
Steve Short
1 day ago

I got a penalty because I got mad at a cat. A racer who joined as a D in a race and raced in a group of mostly B’s. Thanks Zwift.

For those who are also getting fed up more and more with Zwift HQ, check out this: https://www.youtube.com/watch?v=Mwl2UOzM9Kg. They are only in the beta phase, but boy this is exciting!

Evan
Evan
1 day ago
Reply to  Steve Short

they’ve been in the beta phase for a while, and its invite only.

Evan
Evan
1 day ago
Reply to  Evan

so not that exciting

Steve Short
Steve Short
1 day ago
Reply to  Evan

It’s 1000 times easier to get an invite than to talk with someone from Zwift.

Evan
Evan
17 hours ago
Reply to  Steve Short

from what im hearing, its not… you have to wait a long time even to hear back, and most people dont get accepted even then

Steve Short
Steve Short
1 day ago

The real scarry thing here is “when appropriate”. Who decides when giving a rider a penalty is appropriate? What’s a fun joke for some is offensive for others. Just give people the option to block certain riders so they never see their text again in the future. Problem solved. Now fix the cheaters and racers entering the wrong race categories!

Ban_Zpower_
Ban_Zpower_
1 day ago

Seems like they’ve just made it ever-so-slightly harder to report fliers. I’ll keep reporting every zpower over 4w/kg. “You can take away my ‘report flier’ button but you can never take my..my..”

Evan
Evan
1 day ago
Reply to  Ban_Zpower_

what do you mean “every zpower over 4w/kg”? My FTP is 4.7 wkg and i’m zpower if thats what u mean….

Evan
Evan
1 day ago
Reply to  Ban_Zpower_

what does zpower stand for (if it doesn’t stand for zwift power) sorry if i seem a little behind the terms – still confused on what they all mean

Darren
Darren
1 day ago

I am coming to appreciate the “hide the HUD” feature more and more. Can’t see harassment if everyone’s silent….

Evan
Evan
23 hours ago

Hi Eric, any news on the new update today? Not sure if anything changed or not…

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