One of Zwift’s unique features is the Companion app designed to run alongside the game and enhance the experience. While many Zwifters use it when they aren’t zwifting (to find events, chat with Club members, etc), it’s also commonly used while zwifting to interact with the game and chat with others.
Depending on your Companion device and Zwifting setup, though, the app’s connection to your active Zwift session may not be stable. This is annoying at the best of times, and race-ending if you’re pairing your devices through Companion!
Several months ago, we published How to Ensure Reliable Companion App Connection when Zwifting. (If you’re having troubles maintaining a steady connection between the game and your Companion app, I highly recommend reading this post.)
Then just a couple of weeks ago, our friend Mike Hanney at Zwiftalizer posted a helpful video with a few more tips that are definitely worth sharing. Watch it below, or scroll down for a summary:
Router Settings
- Turn off 2.4 GHz
- Set up media prioritization (aka “Quality of Service” or “Packing Shaping”)
- Get all your neighbors to turn of 2.4 GHZ as well 😂
Phone Settings
- Turn off Cellular Data for Companion App and/or disable Wi-Fi Assist on your phone overall
- Turn on Device Connection in Companion Settings
Using Zwiftalizer To Troubleshoot Connections
Mike explains how to use Zwiftalizer‘s Connection Attempts chart to determine where in the signal chain your Companion app connection is getting dropped.
Pairing Devices In the Right Order
Zwift’s pairing screen behaves a bit oddly if you’re pairing multiple power sources (for example, a smart trainer and power meter pedals). Mike explains how to pair things up in this situation.
Companion App’s Bluetooth Dropout Device Indicator
If you’re connecting via Companion and have a dropout, the Companion app can tell you which device has dropped out. This information isn’t available anywhere else in Zwift, oddly enough, so Mike explains how to find it.
He also points you to the Trackit app, which can be used to get your signal strength from all your devices.
Questions or Comments?
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